Hotell i Sint-Andries

"Allt var fantastisk. Ett exempel på hur man bedriver hotell! 5 av 5!"

"Room was nice size and clean. Breakfast was nice and service was great! Big thanks to Eva and Alex for making our mornings great! Service at reception was not great! We had a late check out but our keys stopped working so we could not get in so my wife and baby had to stand and wait while I had to get new keys which took forever because of staff wasn’t very quick! Housekeeping came to clean our room and disturbed our baby’s sleep because no comunication between front desk and housekeeping. Elevator for entrence was not working so had to lift stroller and baby every time we left or came in to the hotel. Asked for help to sort out a taxi with a Babyseat but concierge did not understand and could not recommend a cab company that we could call and said that we could google instead. Reception was no helpful either. Another problem with getting a cab to the hotel is that they can’t park anywhere and they can’t use the hotel parking house as vans do not “fit” in there. "

"Bra läge, frukost, service och ac. "

"Jättetrevlig personal och fina rum med härliga sittplatser i fönster. Fantastiskt bra frukost. Kan bara rekommendera detta hotell!"

"Fint hotell, fin frukost, mysigt torg"

"Jätte bra vistelse, allt som behövdes "

"Vårt rum hade fönster mot en bygge där arbetet börjades kl 06.30 varje morgon. Så mycket oljud att det gick inte sova. Man skulle kanske tycka att trevligt att få rena handdukar varje dag men inte hållbart. Fantastisk frukost. Bra läge mitt i Gamla Staden. "

"Me and my fiancé where staying at Botanic Sanctuary for three nights for our mini honeymoon during mid February. Upon our arrival to the hotel room I got an overall feeling that it wasn’t really cleaned thoroughly. A couple of minutes later I wanted to grab a cold drink from the mini bar, where I found a opened jar of baby food in it. I immediately called the reception, the receptionist said they where very sorry and would send staff to remove it as soon as possible. The day after I saw that the baby food was still in the mini bar. I called once again to the reception and reminded them kindly to please throw away the baby food. The same night when I was fast asleep I was woke up by the reception, which called our room at 00.45 in the middle of the night, and when I picked up the phone, no one answered and hung up. The morning after I asked the staff about the phone call, but they did not know anything about it and said it must be a mistake. Really strange. Last but not least, on our very last night when I thought things can’t get worse…. The fire alarm went off in our room at 4AM. I called the reception to ask about the fire alarm, and got the answer that there has been some mistake and that we shouldn’t worry about it. The morning after on our check-out I was sure they would compensate us in any way. We had a bill of around 900€ (mini bar, spa etc) but did not say sorry or compensate us in any way at all. Such a disappointment and will never return"