4/10 Dåligt
William
Affärsresenär
18 okt. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The Hotel PROPERTY itself is fine. My issues were entirely with the staff and management of the Hotel. They do not like the fact hat I booked through Expedia with the Pay at Property option. They literally refused to give me a Folio on checkout even after I explained the feature to them and that I payed the property when I arrived. The 2 ladies at the desk said directly that "I didn't understand how a third party booking service works". I stay in lots of Boutique hotels booked through Expedia and am used staff not understanding how the Pay at the Property feature of Expedia booking works. I am used to staff assuming I paid through. Eventually when I walk them through the process they understand that Expedia only reserved the room. This is the first time I've ever had a staff basically REFUSE to give me a receipt for my stay. I had to leave without the folio and I have to admit that by that time I was getting upset. I called later to try and get a receipt and got similar resistance from a different member of staff. Later on a different call, I finally got a staff member to admit they COULD send me a receipt but they never actually sent it after agreeing that would. I had to call them 9 times and send 2 emails. I asked for the manager several times and never got the manager. I will never stay here again. Again the property itself is fine but this staff and this includes SEVERAL people that I interacted with are the most unprofessional I have ever come across and I travel a LOT.