Rancher i Tropical North Queensland

"Good hotel that is getting old and it shows. Being a Hilton partner the service and standar is high. Breakfast was a bit under the standard and the hotel is becoming old. Would stay there again."

"Our family were staying here for 3 nights during our vacation this year. We found this hotel and thought it looked very good and central. We booked a 3 bedroom appartment with sea view and were looking forward to that. When we arrived, we got a room with absolutely no sea view. We asked if there was anything wrong but the staff just said that this was our room and there is nothing they can do about it. We were disappointed but couldnt do anything about it. Then when we tried the beds, it was impossible to sleep in the bed sofa. It was the cheapest and most terrible bed sofa I have ever seen. We complained about this to the staff and they referred to the manager. after the whole day, we got in contact with the manager. We wanted to get an additional mattress for the bed sofa since the iron bar under the thin mattress were hurting your back when laying there. He was very rude and told us this is what you paid for and rejected all our suggestions about getting another mattress or pillows to make the situation better. Since he refused all our suggestions we requested one of us to get another room just for the night so we all could sleep in a proper bed. He said it was fully booked but at the same time we had to pay if we would want another room. That doesnt add up.... It all ended with us putting the mattress on the floor instead to be able to use the bed at all... So if you want to pay hundreds of dollars to sleep on the floor, this is your hotel."