My husband, dog and I drove 4 hours to this property only to have to turn around and drive another 4 hours home. We received the "keys" to our trip via email, early in the week, with a check in time of 12am on 9/04/21. Had the place rented for Labor Day weekend/short anniversary getaway. When we arrived the outside trashcan was full, with several bags also on top, and beer boxes on the ground. We retrieved the key from the lockbox and walked into a mess. The stove, counter, microwave, fridge and floors were filthy, curtains down and smelly food (container of chili) left in the refrigerator. We kept walking into spider webs (upstairs and down) so the place hadn't been cleaned in a while. We went up to the bedroom only to see that all 3 beds had been slept in, the bathroom had used wet towels all over the floor and had not been cleaned. I called Callie (the host) but no answer. So, I sent a message through VRBO but no response. As we were leaving, I called Callie again (almost 30 minutes later) and she answered. I requested a refund and told her we were on our way back home. She agreed to refund our money and offered to let us stay. She said she would send "the girls" back out to clean but it would take a few hours. Unfortunately, it was evident the cleaning crew never showed up after the last renters. We decided to decline as we were already so disappointed and frustrated and wanted to attempt to salvage the remainder of our Saturday after 8+ hours roundtrip on the road. All this happened Saturday afternoon (before1pm) and the host has yet to start the refund process through vrbo. I know this process does not require a trip to the bank.. Our Labor Day/mini anniversary getaway was ruined and we are waiting on our refund to book another anniversary trip. We have booked through VRBO for over 15 years and not once had a negative rental experience. This was a lot of gas and time wasted that we cannot get back.