Familjehotell i Södra Cancun

"The room was very clean and comfortable. The bed was excellent. I would have liked to be able to open the windows. The soundproofing needs improving. It was very disturbing hearing people in the hallway and nextdoor."

"The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella and undercooked potata bravas and squid. Overall the total impression was not good."

"Overall a very good experience "

"Our recent stay at Wyndham Alltra Cancun was unfortunately quite disappointing, especially considering the high expectations we had based on its advertised family-friendly facilities. The main reason we chose this hotel was for its water park and waterslides, which we thought would be perfect for our children. However, these facilities were closed for 90% of our stay. Given that this was the highlight for us when booking, it was a major letdown and affected the entire experience. We also had high hopes for our honeymoon celebration. We requested a bottle of champagne to be waiting in our room upon check-in, which the staff kindly acknowledged in their email communication prior to our arrival. Sadly, the champagne was not delivered as promised, and it was only after I emailed the front desk again that we finally received it—24 hours later. While the gesture was appreciated, the timing had already passed, and the moment was not quite the same. The lack of attention continued at check-out, where we were not even asked how our stay had been. This was quite surprising and left a negative final impression. I have never stayed at a hotel where staff didn’t show any interest in the guest’s experience upon departure. On the plus side, the beach was beautiful, and the Italian and Mexican restaurants offered good food, but room service was dry and flavorless. While some staff were friendly, communication in english was difficult. For us the experience was poor."