Spahotell i Highland

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."

"Superbra frukost, trevlig personal och bra läge. Hela vår vistelse på hotellet var toppenbra."

"Enkelt fint boende. Inget märkvärdigt. "

"Helt fantastisk boende! Frukosten otrolig, platsen, jättetrevlig personal. Enda minus är att deras Wi-fi är inte toppen. Så om du vill se en film eller serie på kvällen, ladda ner offline innan du kommer hit. De har wifi men ute i ingenstans är täckningen inte toppen. Men rekommenderar att stanna här 1 natt eller 2 väldigt mysigt!! "

"Surprisingly good value for money. Very well located near the nighlife. Good if the price is right. The continental breakfast was kind of miserable. We did not have time for full Scottish. The coffee was not drinkable. Coffee is a disaster in the whole of UK, here it was just slightly worse."

"I am completely satisfied with my stay there. Many thanks to the staff who were very helpful when I did not get my suitcase from the flight for several days. Special thanks to the nice girl from Wales. The food was good and a nice pub to sit and have a beer. Also a nice local population to talk to in the pub. Thanks, from a satisfied Swede. "

"Trevligt mottagande, fin frukost. MEN dubbelsängen var en queensize som var nerlegad och obekväm, för smal för två personer."

"Great location and the staff was very friendly and accommodating. Good parking. We stayed for one night and would stay there again. Only thing that we would remark on is that the TV was not working and the walls were quite thin even for UK standard. "

"Where to start. Worn down hotel with (at the time) waterleaks next to our room. Dehumidifier made a lot of noise. Breakfast was OK, nothing to say. Decent bar, pretty bad food. ( Had the chicken curry and steak pie). All in all, way to expensive for what you get. Will not stay here again."