2/10 Väldigt dåligt
Kate E.
22 aug. 2024
Gillade: Renlighet
Vacasa management unable to help with issue
On the first day of our stay, we had issues with the shower clogging and flooding the bathroom. The shower is level with the bathroom floor (there is no shower curb), so if the shower is clogged, the whole room fills with water. I contacted Vacasa right away to have someone come and fix it. They said they would "alert the local team" and that they would "call me when they were on their way." The next day, after no updates, I called Vacasa back. The person from the call center told me they were unable to get in touch with the local team and that they would "leave them a note." I asked to be given the local contact directly so I could call. They refused and said everything was internal. We stayed for 4 nights. No one came to fix the shower and Vacasa never called to update us or check in. I will never rent a Vacasa managed property again.
Kate E.
Bodde här 4 nätter i augusti 2024