4/10 Dåligt
Melissa
Reste i grupp, Reste med sin partner
20 jan. 2025
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We were coming in for a quick stay to surprise friends in the area. Many years ago we had stayed on the property and it was very nice, but this time it was very disappointing. We knew the parking garage was closed and that there was complimentary valet, but upon arrival there was no one in sight to valet so we ended up parking ourselves. Luckily it was right in the lot on property. Our friends were not so lucky and had to self park at a nearby lot. As we entered the lobby a man whom I am assuming was the valet was slouched in a chair and didn't even acknowledge our arrival. The woman at the front desk was friendly and explained everything. When we went to our room and discovered a portable crib was set up. We were heading out and asked the front desk if it could be removed. She said of course. Anyways we were gone for many hours, and returned to find it was still in the room. It was late so my husband and I just dragged it out and put it in the hall. Also upon our return that evening there were several police cars in the driveway which was a little unsettling. The next morning we went down to the desk because we were told to "prepay" for breakfast because then it would cost less than if we paid at the breakfast. The woman at the front desk was very rude, took a few minutes to acknowledge us and then told us that "they don't do that".She then agreed to do it.The breakfast was not worth the additional cost. I was disappointed with both the staff and the condition of the hotel.
Melissa
Bodde här 1 natt i januari 2025