We arrived well after the office was closed, but had all the necessary information to check in. The place was clean (except for the often overlooked ceiling fans) and very comfortable. The floorboards creaked a lot, and the front bedroom's bathroom shower floor was especially noisy, but that is the ONLY complaint we had about the place! It is updated and comfortable - perfect for the end of the day after amusement parks and touristy stuff! We unfortunately never had the opportunity to use the hot tub, but it was there and ready. They also had a book with information on various area attractions, in case you needed that information. Overall, a fabulous place to stay, and I would stay here again if/when we make it back to the area.
As far as the management company goes, contacting them was per email or phone call...and we couldn't always answer the phone nor check emails. Texting or an app would be much simpler to do (as we did with other management companies on our trip). That said, they were very nice when we did manage to contact them via phone!
Thanks for a wonderful stay.