When I called previous to my stay, I was told on the phone that they had a restaurant and bar. When I checked in and asked where the restaurant and bar were located, I was informed that "whoever" had told me that inaccurate story was wrong and there was no such thing as a restaurant and bar. The staff was very apologetic but did not eliminate the fact that I now had to figure out how to feed myself outside of the Convention I was attending in Orlando. Additionally, on Monday, I passed by the small workout area that I try to use always on the road, but found a sign that said CLOSED! When I asked a staff member when it would be open this week they went to ask someone else and came back that they thought it would be open next Monday, 2 days after my 4 days stay. Another disappointment, to say the least.
Also, there were small gnats flying around my room for all four days which I received some bites on my legs in addition to a decent size bug that was under the towel placed on my bathtub area that scrambled to get away when I discovered it hiding. When I told the staff about this problem, they told me they could spray the room next Monday which again was 3 days after my departure.
Despite all these disappointments, not once did anyone offer any kind of reduction in my bill or anything at all to make up for a very poor experience. Not exactly a recipe for success and even a consideration of a return visit.
Not good at all....
Ken Kobane