I was very happy with my stay. I had a slight issue getting in to the building because my email was glitching but the hotel staff was very helpful on the phone to help me get in to the building, my room, and check in. The hotel does not have a lobby and a desk. If you are checking in after 6pm make sure you check your email for information. They were very understanding. The building could use better marking. The hotel and rooms are very nice and I felt comfortable there as a young, solo, female, traveler. It is a 20-30 minute walk to central Madrid.