Upon arrival at the Golden Strand a sign on the door said to check in at Saba, a block down. We were early so we were told to come back later. We got back only to be told we were not staying in the Golden Strand Hotel but a sister hotel instead. Not okay. We booked the Golden Strand, so I expect to stay in the Golden Strand. And I don't care if the hotels are all owned by the same person and that it's a chain. The man didn't seem to understand though. Eg. if I book Ibis Hammersmith, you couldn't just put me in Ibis St. Pancras either just because it's the same chain without notice so why would this be okay? Anyway, we had to walk another 2 blocks to the Royal London Hotel. There's nothing Royal about it. We got a room in the attic.. climbing 6 flights of narrow, creaky stairs to get to the room. Room was small, but clean. Beds were hard. Fridge was nice. Bathroom was renovated but the size of a closet, even with a closet like door. But that's London for you probably. It was clean. We didn't have any warm water though, none of the 2 mornings. So we had a cold cold shower. Wifi was included, but didn't work at all for my friend.Signal too weak. Breakfast was served in a basement of the 'hotel' next door. It was simple, with croissants (if you were there early), jam, orange juice, a coffee machine and toast with fresh eggs. The ladies were friendly. At check out nobody asked if we liked our stay or whatever. Too busy with people/friends sitting in reception. Wouldn't stay again.
