It already started when we were to check in. We arrived after the time the check-in was but none of the rooms were ready for check-in. I asked if it was possible to get a different type of room, but it was not possible.
The bed in the room was so unstable that it felt like a waterbed.
We have a small child with us, when we asked if we could heat seaweed porridge, we were told that you are not allowed to bring food from outside. That is, the restaurant can not heat baby food. This under all criticism, especially when this is supposed to be a hotel that is supposed to be family-friendly.
It says there is a minibar in the room. That's not true, there is an empty little fridge. When I asked to refill the minibar, they said it was not possible.
The toilet door could not be closed. There is also no conditioner, toothpaste, tops, etc. You only get soap and shampoo of inferior quality.
The worst of all was that the fire alarm went off several times. When I went down to the reception and asked if it was burning or what it was about, I got the answer "what a silly thing to say". When the fire alarm went off for the third time, I called the reception and asked if we needed to take any action, but was told by the receptionist that it was not her fault that the alarm went off. Very unprofessional and rude treatment from the staff.
The only thing that was good about the hotel was a lady at the front desk who was nice and made sure someone came and screwed up our bed.
