Horrible experience! The place was not cleaned from the previous guests (at all!), and the staircase up to the unit was pitch black and not safe. The owners did not take responsibility to take care of these issues.
We arrived early (12:30) to drop off our bags.
First, the staircase lights weren't working. It was total darkness with narrow/steep stairs and very dangerous. When we got up to the unit, the cleaners weren't there and the place hadn't been cleaned.
We called the owner to tell him about the staircase lighting and that the place wasn't cleaned yet, and he said he'd call the cleaners.
We went off for the afternoon and came back at 5:15 (check in was at 4:00), fully expecting the lighting to be taken care of and the unit to be ready for us. We had been traveling for almost 24 hours and just wanted to go to bed.
Nothing had been done! The staircase was still pitch black. In the unit it was used bedsheets, dirty towels on the bathroom floor, pizza boxes and a dirty rag on the counter, etc.
We called the owner again and emphasized that we have two young kids who need to sleep. He just said he'd call the cleaners to come.
We ended up being there until 9:00 at night, first waiting for the cleaners (never came), then contacting VRBO, then scrambling to find two hotel rooms to accommodate family on short notice.
The cleaners never showed up and the owner never once followed up with us, which shows a total lack of responsibility.