2/10 Väldigt dåligt
Bethany
Reste med familjen
17 feb. 2025
Worst customer service. Check in was supposed to be at 4, but wasn’t ready. I tried asking for a discount or late check in for the inconvenience, but all they offered was a bottle of wine. Had to drive back to reception which is at a different location to get keys for a different lodge location. Tried to cancel through both Expedia and their customer service, but neither would refund us. Just got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing. Expedia was horrible, and we will never book through you again and advise others to do the same. When I asked your customer service about their liability for check-in, they said they had none.
Bethany
Bodde här 1 natt i februari 2025