Pensionat i Hakone

"Went here 2017 and fell in love. This time it seems like this hidden gem is no longer hidden, since there were a lot of foreign tourists. But that seems to have given an extra boost! It seems like many aspects has improved, like another outdoor onsen on floor 5 that is fantastic, a small souvenir shop as well as swapping to a buffet style breakfast. Ten-Yu is amazing, as well as the service. The staff were very kind and accommodating, and since I was a returning guest, me and my company also got some extra benefits. Rooms: The rooms are very spacious, and just like last time we enjoyed our stay. The balcony features an outdoor bathtub were you can fill it with onsen water. In the room you will also find clothing like yukata and bath house/pyjama set in different sizes, that you can wear during your stay. Outdoor: The garden and surroundings are beautiful, and on clear days you have a great view over the mountains. Food: Dinner was good, but note that it is a lot of fish and seafood. Breakfast buffet was a mix between Japanese and Western cuisine, and everyone could find something they would like. Extra: There were a few bonuses, like the ice cream vending machines, with unlimited ice cream, and the drink bar with lots of different teas, coffee as well as sparkling wine. On early evenings you can enjoy some live jazz music! Lastly, a big thank you Ten-Yu with staff for another great stay!"

"A nice ryokan with superfriendly staff. Beautiful private onsens and fine dinner in the afternoon. The rooms was old and worn out but very big. I missed some type of shop for late night snacks or something, but overall a very great experience. Will definitely come back to this place."

"Underbart vackert, lite tillrättalagt för oss turister men man får en fin känsla av genuina Japan. Synd bara att mycket i shopen kom från Indonesien och även flera ur personalen. "

"My partner and I are experienced travelers, but unfortunately, we found this hotel to be quite disappointing considering its price. Here’s why: • Our room wasn’t cleaned when we returned at 5 pm. Surprisingly, the reception staff claimed that we had declined cleaning for environmental reasons, even though no one asked us during check-in. We had to request them to at least clean the garbage, change the towels and give us two bottles of water (seems like greenwashing). • The hotel’s location is inconvenient; they need to pick you up and drive you to Gora. When we called for a pickup, we were kept on hold and nothing happened, so we had to take a taxi. • The fish of the day at dinner was the same on both days. • The hotel’s surroundings felt more like an industrial area. • The service was impersonal, and the staff seemed more like on the field work. I hope this feedback doesn’t come across as overly negative, but compared to our previous stays at two excellent hotels, our experience here was quite disappointing."