Hotell Grays Chafford Hundred Station, Grays

"We were mostly happy with our stay, the room was clean and the majority of staff were pleasant and helpful. There were two days where the room was not cleaned but I expect this was due to staff taking time off over Christmas, it did not really inconvenience us. The biggest issue we had was on two occasions despite the premises being listed as non smoking, there was a smell of cigarette smoke drifting into our room from the corridor. The person on duty did not seem too interested and all they could do was offer to provide us with an air freshener. I also emailed Marston's regarding this issue but as I have not heard back from them, I presume they are somewhat disinterested in the issue also."

"rent, bekvämt"

"This is my second time to this cute little place. It is very nice with high ambition, but there where a couple of things that can improve a lot. I booked 5 rooms (one booking with 4 named persons, and an additional booking with only my name) for one night for a party of 5. It was clear payments to be settled on site. Before I even left Sweden I got notifications from my bank that the hotel had charged 3 rooms from my account. I called the hotel and they were quite negligant about breaching agreement and a bit reluctant to refund me. This was later solved, but caused a lot of stress to me, and to my colleagues. I didn't even get an apology. Rooms are querky (which I like) but it was freezing cold, and radiators could not be switched on. Couldn't find any news channel, only old tv shows and arabic series, on the telly. A bit odd. But again, it is a super cute place with an ambitious and nice restaurant in the pub. Will be back for business next time and hope to avoid payment issues."