After a long drive we arrived. The dark-haired desk clerk told us we did not have a reservation. We told her we had our confirmation, and she told us the room was double-booked and the prior reservation booked a year ago. She then proceeded to tell us she emailed us. After we told her we had our Orbitz confirmation number and told her the room we were supposed to stay in she said they did not book through Orbiz, only Expedia, and then proceeded to tell us she didn't have our email, after already telling us she had tried to notify us, which was obviously a lie. All she said was "sorry" and did not offer to help us find another location to stay at or anything. She barely looked at us in the face. It is our opinion they got a higher cost for the cabin, which is why they could care less about our reservation, which was booked several months before our trip. I would not recommend this place based on this kind of customer service to ANYONE!