Rancher i Ghana

"Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family"

"Nice, nice staff."

" Let me tell you about Mavis, your amazing host. 🏡✨ Mavis is an absolute gem! From the moment I met her, her kindness and sincerity shone through. She truly cared about making us feel special and went above and beyond. One thing that really stood out about Mavis was her dedication. She took the time to listen to my needs and preferences, making sure to understand exactly what I want. She’ll answer your call or respond to your text so quickly, no matter the time. Throughout the entire process, Mavis was incredibly patient and supportive. She answered all my questions, no matter how big or small, and provided valuable insights and advice. But it doesn't stop there! She truly had my best interests at heart and worked tirelessly to ensure I am happy. Not only is Mavis a fantastic host, but she's also a genuinely kind person. She always had a smile on her face and made me feel comfortable throughout the entire process. Her sincerity and genuine care for her clients make her a standout professional in the industry. I can't recommend Mavis enough! If you're looking for a host who is not only knowledgeable but also kind and sincere, she's the one for you. Trust me, you won't be disappointed. "