2/10 Väldigt dåligt
Brenda B., Tucson, USA
7 jan. 2025
Gillade inte: Renlighet
Think twice about this Mountain Retreat
Poor communication on messaging platform. Had to track down property mgmt company on line to report issues. Did not get check-info until 1 hour before and then our check-in was delayed by 45min as housekeeping staff still there. Unable to use sofa sleeper as mattress was stained, had crumbs and sticky stuff. Not enough blankets for the number of beds. Towels bleach stained and smelled mildewy. We re-washed before using. Not enough pillows. Water/ice dispenser on fridge door was broken. Dishwasher not anchored to counter top - tips when unloading. Entry code did not work, had to call customer service to re-set. Backyard was unkempt. AC vent had months worth of dust built up on it. Management company offered to send housekeeping back but I cleaned it myself. Decor and remodeled portion of house are nice but housekeeping requires more attention and detail. Couches and end tables should be moved to vacuum and mop underneath. We found crumbs, toys and socks. Close to downtown so that's a plus. I was told owners are long distance so perhaps they are not aware of how it's being managed locally.
Brenda B.
Bodde här 3 nätter i januari 2025