We had an extremely unpleasant experience during our recent stay at this VRBO property. Firstly, the view was highly disappointing and did not match the listing description. While the place was tidy, it had a noticeable odor that made it uncomfortable to stay. Additionally, the noise from children on the lower floor was incessant and hard to ignore.
Despite being assured that the property had Wi-Fi, it was disconnected upon our arrival, and we received multiple, inconsistent explanations for this issue. To make matters worse, Nick Harvey-Pearson, who was supposed to be our contact, did not respond to any of my texts.
Overall, it was a terrible experience. We had to check out within two hours of checking in and ended up going to a hotel instead. VRBO should ensure that their listings accurately reflect the actual conditions of the properties. Unfortunately, this experience has led us to lose trust in VRBO, and we will not be using their service again.