4/10 Dåligt
Sherry
19 apr. 2025
Gillade: Renlighet
Gillade inte: Personal och service
This stay at the Holiday Inn began as a HOLIDAY IN HELL, with the devil being the guy who meets you at the door. I was booked to host a wedding at a nearby mansion and had it not been for our late check-in, we most certainly would have refused to stay. We specifically chose the location after reading of their ‘quiet zone’ rooms. Upon arrival we were assigned a room that was about 20 feet (if that) away from the elevator. So my husband politely requested another room and let’s just say that all hell broke loose. The ‘guest services agent’ (and I use this term loosely) was totally disrespectful, dismissive, discourteous and down-right devilish!! This guy met us with flaming hot words and neck rolling, the likes only seen in ‘The Exorcist’!! Despite that we remained calm, knowing that our comfort and my job were at stake. The hotel clerk spewed continues to spew venomous statements, before deciding to totally ignore us. In all my days, I have never felt so discouraged and despondent.
It is so unfortunate that we’ll-meaning owners often entrust their properties to people who literally kill the business with their tongues. This is one such place. Thankfully we only endured one night-MARE on Apr 11, 2025. The best thing about this place was the express check out ☹️☹️
Sherry
Bodde här 2 nätter i april 2025