The wait staff at the bars and restaurants was excellent - very friendly and personable. The property location on Flamingo beach is outstanding - one of the most beautiful, swimmable, beaches in the area. The resort is well managed and maintained. However, the rooms need maintenance and upgrades to sustain the pricing. Our Junior Family suite was well equipped but had dirty windows overlooking the parking lot. The bathroom fixtures had the finish worn off with miss-matched tile colors and almost no water pressure in the shower. However, the bedding and AC were top of the line. We traveled without children, but they have a large kiddie pool completely shaded by a palapa with plenty of pool toys, and a newer playground set. The pool stays open into the evening with soft music, allowing for a peaceful evening swim before heading to the “5 O’clock Somewhere” bar or one of three on-site locations for dinner.
Overall, our experience was very good - but upgraded bathrooms and some attention to the areas seen by half the guests (parking lot) could make the property Excellent!